Online

 Shipping & Tracking Policy

After you will submit your order a licensed physician will review the information you have submitted and either approve or decline your request. If approved, it will be shipped to you via one of the courier companies.l be able to track it's process in . When your order is shipped, the courier tracking number will be e-mailed to you so you may track its progress through the courier company system or your country's postal webpage. We do not ship orders on the weekend. If you place an order after 4:00 pm Eastern Standard Time Friday, Your order will be dispatched on Monday.
Shipping :
Products are shipped according to customer's choice & Shipping Time depends on chosen shipping method:
(Delivery Time varies depending on customer's shipping Address)

Shipping charges :  Regular Shipping (9-15 days) per 120 pills
                               Expedited Shipping with tracking (7-10 days) no quantity limit
                               Free shipping for orders over $500.00 with tracking (7-10 days) 

Refund policy

We are a pharmacy subject to state and federal laws; therefore we are not allowed to restock sold items. Therefore, we are unable to accept returned prescription medications for a refund.
If you wish to cancel your order you may do so only before it has been charged and processed, you will need to contact our customer service by phone or livechat in order to cancel your order. In case of a cancelation request after the order has already been charged and processed a 10% cancelation fee will be deducted from the full amount. If your order arrives and its shipping container appears crushed, folded, or severely damaged, your item will be reshipped absolutely free of charge.

Privacy policy

We are firmly committed to your privacy. We guarantee that none of the information provided by our customers will be given to third parties. With the "Order Form" we collect contact information such as your email address and financial information such as your credit card number. This information is only used to fulfill our customers orders. The financial information is collected and used solely for the billing of products and for services offered by our website.

By buying from us we receive your address, phone numbers, email address and credit card details. This information is used solely to help us deliver the parcels to you and for contact purposes.

We maintain an order history of your purchases as well. This enables both you and us to track your deliveries and review your past purchases. Based on your order history we may offer you a reward for purchases or make an offer we think you might like.

We collect and observe information of general nature about the number of `hits` our website gets. We monitor the site traffic patterns enabling us to understand which areas of the site are being visited more than others. This also helps us build a more useful site with subsequent re-designs. We do not track individual users pathways through the site!

Our site uses "cookies". "Cookies" are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your `Temporary Internet Files` folder in Windows. Our cookies keep track of the items in your Shopping Cart and act as place markers when you move around the site.

If you have set your Security Settings in Internet Explorer to `high`, you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. In order to use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add Online Pharmacy to your list of trusted sites.

If you are worried about anything on our site, please contact us and we'll be glad to discuss any issues with you.

We NEVER exchange, sell or otherwise give away your email address to any other companies. Your email address is used solely by yourself, for purposes of logging into your account. We use your email address solely for emailing you regarding your orders and to update you on our newsletters.

In order to complete your order we have to disclose some of your information to service suppliers. These parties include EMS and USPS.

Your Consent: By using our web site you give us permission to use your personal information for orders, services and updates only, as outlined in this Privacy Policy. If you are worried about anything on our site, please contact us and we'll be glad to discuss it with you.

Security: When you place an order online with us, your personal information and credit card or debit card information is being encrypted using SSL encryption technology before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database. It is not connected to the Internet, for the protection against hackers.

Unsolicited E-mail (SPAM): Your privacy is very important to us and you can be assured that we do not sell or distribute our customer list to any third parties. However, be aware that unscrupulous marketers can sometimes "harvest" your email address directly from your computer or another person's address book or even obtain your email address through programs that automatically search web pages and email traffic for email addresses.

If you receive an unsolicited email that you believe is connected with us in any way, please forward the e-mail (as an enclosure) to support@medsupportonline.com and we will investigate promptly.

Children: We do not sell products for purchase by children. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.

Linked Web Sites Our Web stores may contain links to and from other sites operated and maintained by separate companies. We can not be responsible for linked Web sites (including the ones participating in our associate program). We provide these links solely for the convenience and for information to our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.

Satisfaction Guaranteed!

We are dedicated to providing you with satisfaction! We feel that the most effective way to build repeat business and a lasting relationship with our customers is to treat them right, to give them good, reasonable prices, and excellent service. If we are unable to meet your expectations please contact us and we will make every attempt possible to do so and keep you a happy customer.

We are a retail pharmacy subject to state and federal laws of the United States. According to these laws we are prohibited from restocking returned drugs. We are therefore unable to accept returned prescription medications but we will do everything we can to reimburse you with a re-shipment or provide you with another product of the same value.

In other words, you can order your medications from trustgeneric.com risk-free!

We want you to be confident and enjoy ordering our affordable medications. As always, we want a satisfied customer, in other words we want you to be happy.